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Terms and Conditions of Service By purchasing our services you agree to the following terms and conditions: Cooperation You agree to cooperate with us in order to facilitate your services. This cooperation includes, but is not limited to, providing us with correct contact and billing information, and ensuring that you, your employees and/or agents have sufficient technical expertise to understand how to implement the services. We strive for the best customer support, so for any problems you may contact support. We will work with you to resolve any questions or concerns you may have. Your satisfaction is important to us and Alliance Web Site Solutions will respond to support requests promptly. Hosting Renewals In order to ensure uninterrupted service to your website, the hosting service contract will automatically renew unless canceled by the site owner. Alliance Web Site Solutions requests that cancellation requests be made via email or postal mail at least 2 weeks prior to the date of renewal. Alliance Web Site Solutions will acknowledge the cancellation notice in writing, within 24 hours of receipt. Your satisfaction is important to us and Alliance Web Site Solutions will honor all requests promptly. If you do not receive acknowledgment, please contact a representative as soon as possible. Refunds Web Hosting Alliance Web Site Solutions web hosting services carry an unconditional 30 day satisfaction guarantee. If you are dissatisfied for any reason within the first 30 days of service, please contact us by email for a full and immediate refund. If you wish to retain your domain name, the cost of your domain name will be deducted from your refund. Web Development Alliance Web Site Solutions requires a deposit for acceptance of all web projects. Once we accept a project, the work is scheduled for production according to the mutually agreed upon timeframe. Once a payment is processed, we begin the research and development phase, unless other arrangements have been requested by the client in writing. Deposits on projects are non-refundable. The balance is due in full upon completion of the project. Alliance Web Site Solutions reserves the right to decide whether a refund is applicable if requested by the Client for any reason. A refund is not guaranteed by Alliance Web Site Solutions, but possible providing Alliance Web Site Solutions decides upon this option. If your account has been cancelled, due to a breach of the terms and conditions on your part, you will not be eligible for a refund. Phone requests will not constitute acceptance of a cancellation. Cancellation requests and confirmations must be in writing. Acceptable Use Policy Alliance Web Site Solutions reserves the right to refuse service to any site at our sole discretion. Although we do not believe in censorship, Alliance Web Site Solutions does not allow the following types of sites:
Unsolicited Email (spam) and Bulk Email Alliance Web Site Solutions will not host websites which are advertised through unsolicited email, excessive newsgroup cross posting, or off-topic newsgroup posts. What is considered spam is determined at the sole discretion of Alliance Web Site Solutions. We will make every effort to work with our customers to insure that legitimate websites are not shut down due to what may be wrongly interpreted as unsolicited mail. Although we are first and foremost an advocate of our customers, sites in flagrant violation of this policy will be shutdown without a refund of any kind. In addition, to protect the quality of service for all of our customers, any bulk emailing that adversely affects the performance of our shared mail servers will be either discontinued or moved, pending customer approval, to one of our list server or dedicated server plans. Bandwidth and Overages Each hosting plan is allocated a specific amount of network and system resources which is clearly specified on the Alliance Web Site Solutions website. We realize that from time to time, customers may have unanticipated circumstances which cause their websites to use more bandwidth, disk space, or other resources than they have been allocated with their plan. In extreme cases, such overages may result in additional charges or the request to upgrade your service to a more suitable plan. Alliance Web Site Solutions will make every effort to contact you to prevent any unexpected charges or service interruptions. If the resources required by your website negatively impact other customers in our shared hosting environment, we may take steps, including possible temporary suspension of service, to restore normal server operations. Under all circumstances, suspension of service is an absolute last resort and we will make every effort to work with our customers to insure continuous and trouble-free service. Copyright As a responsible web developer, our actions in response to reported copyright infringement and intellectual property violations are governed by the Digital Millennium Copyright Act (DMCA). Information on the DMCA can be found at the following URL: http://www.copyright.gov/legislation/dmca.pdf Revisions to Terms and ConditionsAlliance Web Site Solutions reserves the right to revise the content of this site
including the Terms and Conditions by updating the information that is posted. You are bound by any such revisions and should therefore periodically visit this page to review the current Terms and Conditions to which you are bound. |
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